NITORI Group considers affordability, quality, and coordination as the most important factors in manufacturing. Quality means that measures are taken to ensure appropriate functions and product safety, and that products are made through the correct manufacturing process (in terms of sincerity, respect for human rights, compliance, occupational safety, environmental protection, etc.). We aim for sustainable growth throughout the entire supply chain by explaining to and sharing with not only our own factories but also suppliers, who are our partners in achieving the mission, the importance of being environmentally conscious and fulfilling social responsibilities, as well as our ideas to create a culture of product safety.

NITORI Group is a manufacturer that has its own factories at domestic and overseas locations. Each factory commits to quality control in the manufacturing process. For example, the factory in Vietnam (NITORI FURNITURE) conducts voluntary audits mainly on quality control, led by an independent local department that specializes in quality control. Employees also participate in “Product Safety and After* Sales Service Reduction Meetings,” where employees gather customer’s voice to make improvements and reforms, and Nitori World Circle (NWC) activities (NITORI Group’s unique small group activities where employees identify issues from everyday tasks and make improvements and reforms). To improve quality and productivity, they carry out tasks every day with high motivation. In addition, departments specialized in factory control monitor occupational safety and attendance, based on NITORI Group’s belief that creation and improvement of work environment leads to stable quality. The purpose of their strict checks includes ensuring that there are no risks that may lead to accidents and that employees are taking sufficient break times. Furthermore, free meals are served in the factory cafeterias, and the filling, tasty meals are well received by our employees. Our own factories create employment in local areas and contribute to the development of local communities. The factories’ initiatives to ensure comprehensive quality control and improvement of work environment are and taken advantage of, as precious know-how, in building partnerships with overseas suppliers.

*Troubles raised by customers

Approximately 9,900 employees (of which 81% are women) work at our overseas factories. NITORI Group creates local employment and contributes to the development of local communities. The factory promotes automation and labor saving in the production lines for furniture and other large products. New machines, equipment and tools are constantly being installed, such as the “vacuum lift” (*picture on the right), which enables safe operation with less human power, even for large products. As a result, not only does this improve production efficiency, but also creates a comfortable working environment at work sites where there is a high ratio of female workers.