Working with Suppliers

Fair and honest trade

We believe that eliminating injustice, unfairness, or opaqueness and building trust with our partners will lead to a sustainable business, as we strive to establish a “true partnership.”

Fair and honest trade
Building relationships with our partners

The NITORI Group’s Business Partner Charter (extract)

  1. Together with our business partners, we aim to providing the foundation of prosperous home living to the global community.
  2. Together with our business partners, we strive to be the best in the world.
  3. Together with our business partners, we aim for a true partnership to become the best in the world.
  4. Together with our business partners, we will establish a true partnership that will realize a competitive spirit seeking ongoing improvements in every related field.
  5. Together with our business partners, we will establish a true partnership, eliminating injustice, unfairness, or opaqueness.

Technical and quality seminars, improvement guidance and open houses

We actively work with suppliers at their manufacturing sites with the goal of creating better products together.
As well as improving quality by using jigs for individual processes or implementing tool management, we provide guidance in order to establish traceability systems through techniques such as visualization (Kanban method) and modular production (zero intermediate stock). In Japan, we take techniques and technologies used elsewhere in the world and organize training and seminars overseen by instructors with practical experience. We also organize visits to plants operated by our best suppliers in an effort to improve skills across manufacturing workplaces as a whole.Meanwhile, we run open houses to create an environment in which employees can learn even more. We are committed to expanding initiatives such as these in the future and we are planning to provide guidance in plant management as well.

Technical and quality seminars, improvement guidance and open houses
Visiting our business partner’s plants
Technical and quality seminars, improvement guidance and open houses

Logistics Partnership

NITORI Group’s logistics is supported by delivery companies as well as numerous partner companies. As a result, HOME LOGISTICS Co., Ltd. has begun holding a “Management Policy Meeting for Suppliers,” starting in FY2015 to explain anticipated future management and partnership developments. NITORI has adopted a proactive approach towards working together with suppliers to implement training related to furniture handling and delivery, and to jointly organize initiatives aimed at achieving further enhancement in service quality. In the future, we will continue working with partner companies in preparing for the installation of rest facilities for drivers and salespeople, as well as the introduction of materials handling machinery* and tools etc. that can be used by all workers, regardless of age or sex. These efforts will alleviate issues in the logistics industry such as the shortage of workers and will also help to address issues related to changes in society, such as the aging population and the growing percentage of working women.

*Materials handling equipment: Machinery used to enhance the efficiency of logistics operations.

Logistics Partnership
Management policy briefing for suppliers
Logistics Partnership
Training in handling furniture