Personal Information Protection Policy

Personal Information Protection Policy

The date of amendment:1st JUNE 2018

We, as a member of the Nitori Group, recognize that it is our social responsibility to handle personal information acquired from customers and the other parties with care and rigor, and observe the matters stipulating in the "Personal Information Protection Policy".
We will also make efforts to continually improve the handling of personal information.
Nitori Holdings Co., Ltd.
Representative Director & President
Toshiyuki Shirai

A Personal Information Protection Policy

1.Compliance with Relevant Laws and Guidelines

We pledge to comply with the Act on the Protection of Personal Information in Japan (herein referred to as “Law”) and relevant cabinet or ministerial orders regarding the acquisition or utilization of personal information and other handling of personal information defined by the Law.
A "Principal" in relation to personal information in this Privacy Policy (including relevant rules or procedure referred hereto) means a specific individual identifiable by personal information.

2.Utilization Purpose

We specify the purpose of utilizing personal information (herein referred to as “utilization purpose”) and handle personal information within the necessary scope to achieve the specified purpose. More information on the utilization purpose is referable at 【 Utilization Purpose of Personal Information 】.

3.Altering of Utilization Purpose

We may alter the utilization purpose in the preceding article within the reasonable scope relevant to the pre-altered utilization purpose. In this case, we shall disclose to the public the post-altered utilization purpose on our website and other platforms.

4.Utilizing within the scope of utilization purpose

We handle personal information within the necessary scope to achieve the utilization purpose. In cases beyond the said scope herein, we shall obtain Principal’s consent in advance, except in the following cases;

  • (ⅰ) based on laws and regulations;
  • (ⅱ) there is a need to protect a human life, body or fortune, and when it is difficult to obtain Principal's consent;
  • (ⅲ) there is a special need to enhance public hygiene or promote fostering healthy children, and when it is difficult to obtain Principal's consent; and
  • (ⅳ) there is a need to cooperate in regard to a central government organization or a local government, or a person entrusted by them performing affairs prescribed by laws and regulations, and when there is a possibility that obtaining Principal's consent would interfere with the performance of said affairs.

5.Proper Acquisition

We shall not acquire personal information by improper means.

6.Special Care-Required Personal Information

If we acquire special care-required personal information, requiring special care as not to cause unfair discrimination, prejudice or other disadvantages to a principal defined in Article 2, paragraph (3) of the Law, we obtain Principal’s consent in advance. However, we may acquire special care-required personal information without prior consent in the following cases:

  • (ⅰ) based on laws and regulations;
  • (ⅱ) there is a need to protect a human life, body or fortune, and when it is difficult to obtain a principal's consent;
  • (ⅲ) there is a special need to enhance public hygiene or promote fostering healthy children, and when it is difficult to obtain a principal's consent;
  • (ⅳ) there is a need to cooperate in regard to a central government organization or a local government, or a person entrusted by them performing affairs prescribed by laws and regulations, and when there is a possibility that obtaining a principal's consent would interfere with the performance of the said affairs;
  • (ⅴ) the said special care-required personal information is opened to the public by an individual, a government organization, a local government, a person set forth in each item of Article 76, paragraph (1), or other persons prescribed by rules of the Law; and
  • (ⅵ) other cases prescribed by cabinet order as equivalent to those cases set forth in each preceding item.

7.Data Accuracy

We keep personal data accurate and up to date within the necessary scope to achieve a utilization purpose. We set a storage period of personal information within the necessary scope to achieve an utilization purpose and pursuant to regulations including, but not limited to, relevant laws or guidelines, and will delete personal information after the storage period has concluded.

8.Security Control

We take necessary and appropriate actions for the security control of personal data to protect against unauthorized access, falsification, leaks, loss or damage of personal data.

9.Supervision over employees

We exercise necessary and appropriate supervision over our employees and perform necessary training and education so as to seek the security control of the personal data.

10.Supervision over third parties

We entrust whole or part of the handling of personal data to a third party in regards to delivery, maintenance, or repair services in the scope of the utilization purpose. In this case, we select a third party who can: hande personal information properly, set proper security control, keeps everything confidential, terms,conditions and other matters regarding handling personal data in an entrust contract, comprehend thesituation of said third party, and exercise necessary and appropriate supervision over said third party.

11.Third Party Provision

We do not provide personal data to a third party without obtaining an individual’s consent in advance unless otherwise stated in the following cases and prescribed separately herein;

  • (ⅰ) based on laws and regulations;
  • (ⅱ) there is a need to protect a human life, body or fortune, and when it is difficult to obtain Principal's consent;
  • (ⅲ) there is a special need to enhance public hygiene or promote fostering healthy children, and when it is difficult to obtain Principal's consent;
  • (ⅳ) there is a need to cooperate in regard to a central government organization or a local government, or a person entrusted by them performing affairs prescribed by laws and regulations, and when there is a possibility that obtaining Principal's consent would interfere with the performance of the said affairs; and
  • (ⅴ) when personal data is to be jointly utilized in accordance with the following article.

12. Joint Utilization

Each company of NITORI group jointly utilizes personal information within the companies and business alliances of the group. More information on said joint utilization is referable at 【 Joint Utilization with NITORI Group Companies and Business Alliance Companies 】.

13. Provision to a Third Party in a Foreign Country

We, notwithstanding any other provision herein regarding third party provision, will obtain an individual's consent in advance when providing personal information to a third party in a foreign country except in the following cases;

  • (ⅰ) providing to a person establishing a system conforming to standards prescribed by rules of the Personal Information Protection Commission as necessary for continuously taking action equivalent to the one that a personal information handling business operator shall take concerning the handling of personal data;
  • (ⅱ) providing to a person establishing a system conforming to standards, as necessary measure to take equivalent measures continuously that a personal information handling business operator shall take, prescribed by the rule of Personal Information Protection Commission;
  • (ⅲ) based on laws and regulations;
  • (ⅳ) there is a need to protect a human life, body or fortune, and when it is difficult to obtain Principal's consent;
  • (ⅴ) there is a special need to enhance public hygiene or promote fostering healthy children, and when it is difficult to obtain an individual's consent; and
  • (ⅵ) there is a need to cooperate with a central government organization or a local government, or a person entrusted by them performing affairs prescribed by laws and regulations, and when there is a possibility that obtaining an individual's consent would interfere with the performance of the said affairs.

14. Provision of anonymously processed information

When producing anonymously processed information, formulate processing standards pursuant to the standards of the Personal Information Protection Commission and the processing method of accredited personal information protection organization, take security control action of the information of processing methods, and fulfill the obligation to publishanonymously processed information.

15. Confirmation and keeping record

We confirm and keep records appropriately pursuant to relevant laws and guidelines when exchanging personal data with a third party.

16. Notification, disclosure, correction etc matters concerning acquired personal data

We respond properly to requests of notification, disclosure, correction etc for matters concerning acquired personal data under Presonal Information Protection Act.
Please see【consultation desk for personal information】for more details on demands above mentioned.

17. Amendment

This Privacy Policy may be altered in the extent to not be contrary to laws and guidelines.


B Utilization Purpose of Personal Information

1.Utilization purpose

  • (1) Utilization purpose:
    • Execution of contracts on our products, management after contract period, and after-sale service implementation
    • Product launch
    • Registration or withdrawal from membership;
    • Inquiries, correspondence to consultation
    • Communication about recall or defective products;
    • Announcement of products, service, campaign;
    • Product development, conducting questionnaire or monitor survey;
    • implementation of marketing research
    • Contacting for business or other meetings;
    • Preventing crime or disaster by security camera or sound recording machine

  • (2) Shareholder’s Information:
    • Exercise rights or fulfillment of obligations;
    • Providing benefits from our company to the position as a shareholder;
    • Taking measures to facilitate the relationship with shareholders;
    • Shareholder administration such as keeping shareholder data pursuant to rules of applicable laws;

  • (3) Business Partners Information:
    • Execution of contracts
    • Contacting for business meetings

  • (4) Information on Employees, Recruitment Applicants, Retirees and their families:
    • Business communication, business control, facility management
    • Personnel management such as hiring or assignment decision,attendance management, etc.
    • Payment of salaries,bonus, welfare benefits, offer, etc.
    • Health management
    • Administer tax or social insurance

2.Exceptions for publication of utilization purpose

We shall not disclose nor state a utilization purpose in the case of the following;

  • (1) there is a possibility of harming the life, body, property or other rights and interests of the individual or a third party;
  • (2) there is a possibility of harming our rights or legitimate interests;
  • (3) it is necessary for a national agency or local public entity to cooperate in carrying out the affairs prescribed by laws and regulations and there is a possibility of interfering with the performance of the affairs; and
  • (4) the utilization purpose is obvious from the situation of acquiring personal information.

C Joint Utilization with NITORI Group Companies and Business Alliance Companies

Nitori group jointly utilizes personal data handled in each of the companies of NITORI groupand business alliances in order to provide high value services for parties concerned. Nevertheless, in case of a change in the scope of joint users or the responsible official for controlling joint utilization, the individual will be informed in advance or we will create a method so that the individual could easily access said information.

1.Joint Utilization Items

Name, address, date of birth, telephone number, fax number, e-mail address, purchase (cancellation) history, usage history of member cards, coupon usage history, and provision or inquiry contents.
※Excluding special care-required personal information provided to NITORI Facility Co., Ltd. in purchasing insurance products.

2.Scope of joint users

<Nitori Group Companies>

<Business Alliance Companies>

3.Utilization Purpose

  • Shipments provided by Nitori group
  • Taking over after-sales service etc.
  • Notice of new products information
  • Market research or data analysis for product development, etc.
  • Notice about events of Nitori group or business partners
  • Notice or proposal of services of Nitori group companies or business alliance companies

4.Responsible Official for Joint Utilization

Nitori Holdings Co., Ltd., Nitori Co., Ltd., Ltd., Home Logistics Co., Ltd., NITORI FURNITURE Co., Ltd., HOME DECO CO., LTD.:
Customer Service Office 【Personal Information Inquiry Desk】

Nitori Facility Co., Ltd.:
03-6741-1411

Nitori Public Co., Ltd.:
General Affairs & Accounting Division 011-717-5020

KATITAS Co., Ltd. :
General Affairs 0277-20-7400

REPRICE Co.,Ltd. :
General Affairs 052-228-8205


D Personal Information Inquiry Desk

1.Opinions and Consultation

If you have any opinions or require consultation about our handling of personal information, please contact the Personal Information Inquiry Desk below.

2.How to Demand Disclosure of Personal Data

(1) Demand
Please contact the inquiry desk, and we will provide the necessary documents (identity verification documents, documents that can be confirmed as an proxy in case demanded, etc.) .

(2) Response to Demand
We will respond in writing to the individual or proxy regarding the disclosure demand after we conduct confirmation and/or investigation of the contents. Nevertheless, we may refrain to disclose the information in cases which there is the possibility of harming a life, body, property, rights or interests of the individual of a third party by disclosure.

3.Personal Information Inquiry Desk

NITORI Customer Service (business hours: 10:00-20:00)
Fixed-line phone: 0120-014-210 (toll-free)
Mobile phone: 0570-064-210 (navigation dial)

  • Note: If you call from a mobile phone, you will be charged around 10 yen per 20 seconds.
  • Note: You are able to use the toll-free number from certain IP phones.


The forecasts and projected operating results contained in this report are based on information available at the time of preparation, and thus involve inherent risks and uncertainties.
Accordingly, readers are cautioned that actual results may differ materially from those projected as a result of a variety of factors.

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